Riverflow Marketing

These Terms and Conditions (“Terms”) govern all services provided by Riverflow Marketing (“Riverflow,” “we,” “us,” or “our”). By purchasing services, signing a proposal, or paying an invoice, you agree to be bound by these Terms.
These Terms apply to all clients without exception.

1. Business Model and Nature of Services

Riverflow Marketing is a business-to-business service provider offering creative and technical implementation services related to marketing and digital infrastructure.

Our services are limited to:

System setup
Technical configuration
Asset production
Documentation
Delivery of defined deliverables

All services are:

Fixed-scope
Fixed-price
Non-performance-based
Not outcome-contingent

Riverflow does not provide lead generation, advertising management, traffic acquisition, sales services, or revenue-based programs. Payment is made solely for professional services rendered and not for any specific business result.

2. Service Definitions

All services are provided pursuant to a written scope of work or proposal defining deliverables, timelines, and acceptance criteria.
Website Build or Redesign
Design and development of websites on WordPress, Webflow, or Shopify platforms, including CMS setup, mobile responsiveness, structural on-page optimization, quality assurance, and launch support. Page count and features are defined in the applicable proposal.
Deliverables: Live website, administrative access, and applicable source files.
Invoice Description: Website design and technical implementation services.
Landing Page Design & Build
Design and implementation of one to three custom landing pages, including mobile optimization, form integration, and analytics or tracking installation.
Deliverables: Live landing pages and editable files.
Brand Identity Package
Creation or refinement of brand assets, including logo design, color palette, typography system, and brand usage guidelines.
Deliverables: Brand guidelines and editable design files.
Marketing Technology Stack Setup
Configuration of CRM and marketing platforms (including HubSpot, Salesforce, or similar), including properties, permissions, basic automation, and documentation.
Deliverables: Configured platforms and administrative documentation.
Invoice Description: Marketing platform configuration and administrative setup.
Analytics & Tracking Implementation
Setup and validation of analytics and tracking tools, including Google Analytics 4, Google Tag Manager, and conversion tracking.
Deliverables: Verified tracking systems and tracking documentation.
Technical SEO Audit & Implementation
Technical audit and implementation services addressing site structure, metadata, performance, and on-page technical elements.
No ranking, traffic, or visibility outcomes are promised or implied.
Deliverables: Implemented fixes and final audit report.
Content System Setup
Configuration of content or blog systems, including CMS structure, templates, categories, and workflows.
Deliverables: Live content system and documentation.
CRM Data Cleanup & Migration
Cleanup, normalization, and migration of CRM data, including validation and testing.
Deliverables: Cleaned database and migration report.
Email System Build (Setup Only)
Configuration of email platforms, templates, segmentation, and basic automation workflows.
Deliverables: Live email system and editable templates.
Marketing Operations Audit
Review of marketing tools, workflows, and data flows, including written recommendations.
Deliverables: Audit report and strategy call.

3. Pricing and Billing

All services are priced on a fixed-fee basis and billed upfront or by defined milestones, as outlined in the applicable proposal or invoice.
Payments are processed through third-party payment processors, including Stripe. All fees are stated in USD unless otherwise noted. Clients are responsible for applicable taxes.
Invoice descriptions accurately reflect the nature of the services provided and do not reference performance-based outcomes.

4. No Refunds and Payment Disputes

Due to the professional and irreversible nature of digital implementation services, all payments are final once work has commenced.
Clients acknowledge that:
Work begins upon payment or project kickoff
Labor and resources are allocated immediately
Services are not returnable goods
Clients agree not to initiate chargebacks or payment disputes for services delivered in accordance with the agreed scope of work. Billing concerns must be submitted in writing within seven (7) days of the invoice date.

5. Acceptance of Services

Deliverables are deemed accepted when they meet the requirements defined in the scope of work or when no written revision request is submitted within the review period specified in the proposal.
Revisions are limited to the defined scope and do not include new features or expanded work.

6. Client Responsibilities

Clients are responsible for providing timely access, approvals, content, credentials, and accurate information. Riverflow is not responsible for delays or limitations caused by client inaction or third-party platforms.

7. No Guarantees or Representations

Riverflow makes no representations or warranties regarding:
Revenue
Sales
Leads
Traffic
Rankings
Conversion rates
Return on investment
All services are provided on a best-effort, implementation-only basis. Results depend on numerous factors outside Riverflow’s control.

8. Intellectual Property

All work remains the property of Riverflow Marketing until payment is received in full. Upon full payment, the client receives a non-exclusive, non-transferable license to use the deliverables for internal business purposes only.

9. Limitation of Liability

To the maximum extent permitted by law, Riverflow Marketing shall not be liable for indirect, incidental, or consequential damages. Total liability for any claim shall not exceed the amount paid by the client in the thirty (30) days preceding the claim.

10. Indemnification

Clients agree to indemnify and hold harmless Riverflow Marketing from any claims arising from client-provided materials, data, instructions, or violations of applicable laws or platform policies.

11. Suspension or Termination

Riverflow reserves the right to suspend or terminate services for non-payment, material breach of these Terms, or suspected misuse. Termination does not entitle the client to a refund.

12. Third-Party Services

Riverflow is not responsible for outages, suspensions, pricing changes, policy changes, or service limitations imposed by third-party platforms or software providers.

13. Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict-of-law principles.

14. Contact Information

Riverflow Marketing
Email: shane@riverflowmarketing.com
Website: https://www.riverflowmarketing.com